Incident Notification: Performance Degradation on Remove Background Service

Incident Report for APIs Status - Picsart Enterprise

Resolved

Dear Users,

The issue affecting the Remove Background has been resolved. The tool is now functioning normally. We apologize for any inconvenience and thank you for your patience.
Posted Apr 09, 2026 - 02:39 PDT

Investigating

Dear Valued Users,

We want to inform you that we are currently experiencing performance degradation issues with Remove Background. Our dedicated team of engineers is actively investigating the cause of this disruption, and we are working diligently to restore the service to its full capacity as quickly as possible.

We understand the critical role Remove Background plays in your creative endeavors, and we sincerely apologize for any inconvenience this may cause. Please rest assured that resolving this issue is our top priority.

We will continue to provide real-time updates on our progress and will notify you as soon as the service is fully restored.

Thank you for your patience and understanding.
Posted Apr 09, 2026 - 02:36 PDT
This incident affected: Picsart Programmable Image APIs (Remove Background).